Help & Support
We've got your back.
Real, human support from people who run group homes too. Here are the quick answers — and the fastest ways to reach us.
We reply within 1 business day, Mon–Fri.
Common questions
Does Care Wizard replace my binders and documents?
It replaces the part that keeps you awake — knowing what is due and what has slipped. Care Wizard holds every date across your staff and homes, shows you green, yellow or red, and warns you before something lapses. You still keep your actual certificates and your people still do the training; what you stop doing is remembering.
Do you ever collect or store my staff's records?
No. Your records live in your own private, secured account. YOU do the scanning, in your own account — we never log in or see your data, and your documents never leave your hands. And we never store any resident or client information, ever.
How does the AI document scanning work?
Snap a photo or upload a certificate or a full training transcript. The AI reads it, matches it to your requirements, and shows you what it found — you review and approve before anything is saved. It's a suggestion you confirm, never an automatic entry.
Does it cover everything an inspection requires?
It covers the dates, and the dates are where most people get caught. Care Wizard tracks the staff and facility requirements in your account, shows you what is overdue before anyone else asks, and produces an inspection-ready package in one click. An inspector will also look at things no software holds — your actual documents, your home, your people — so we never promise an outcome. What we promise is that you walk in knowing exactly where you stand.
What does it cost?
$25 a month per home. Every feature, unlimited staff, no per-seat, no setup fees, cancel anytime. Pay yearly and two months are free.
Do I have to book an onboarding call to get started?
No — there's nothing to schedule and no setup fee. You add your homes and staff yourself, a guided checklist walks you through it in order, and the AI reads your certificates so you're not typing them in. Most people are set up in an afternoon. If you get stuck, the Wizard (the help bubble) is in the app on every screen.
Is my business's data private?
Yes. Each business's data is isolated and secured, and we never store resident or client information. Care Wizard tracks staff compliance and facility records only.
How do I get help?
Open the Wizard (the help bubble) inside the app — it's on every screen and can answer questions and do things for you. If it can't sort it out, email info@carewizard.ai or call/text 727.254.1196 — we reply within 1 business day, mon–fri.